• The purpose of this section is to:
    • Describe your business operations, including how you are going to produce your product and deliver it to your customers.
    • Arrive at estimates for all major costs and expenses.


  • The amount of detail required in your operating plan will depend on your type of business:
    • Retailer or Wholesaler – Your operations plan will concentrate on how you will buy and sell your products. It will identify your suppliers and describe how your store will operate.
    • Service Business – The operations plan should describe how your business will function and how it will provide good customer service while maintaining adequate controls over costs.
    • Manufacturer – Your operations plan will concentrate on your production process. It will describe how you will manufacture your product and on how you will deliver your product to your customers